TrustInsider Methodology v3.1
How we compute every score, what data we use, and what we explicitly avoid. Updated 2026-06-12.
Verified-source-only principle
Every TrustInsider score is computed from public, machine-readable sources. We do not scrape sites whose Terms of Service forbid it (LinkedIn, Levels.fyi). We do not use paywalled datasets as primary sources. When data is unavailable, we declare ND rather than estimate.
Each component of every composite score carries a Confidence label (ALTA / MEDIA). Components with intrinsically low confidence do not enter numerical scores — they are presented as qualitative observations only.
Verified public sources
- SEC EDGAR API — financial filings, segment reporting, risk factors
- USPTO PatFT/AppFT API + Google Patents BigQuery — patent data
- BLS Employment Multipliers I/O tables — indirect employment estimates (USA)
- Eurostat I/O tables, BEA Industry Economic Accounts — economic multipliers
- Yahoo Finance API, Alpha Vantage — historical stock data
- GitHub REST API + GitHub Archive (BigQuery) — open source contributions
- OpenSecrets, EU Transparency Register, UK House of Commons Register — lobbying spend
- EPA ECHO, EU Industrial Emissions Portal — environmental violations
- OSHA Establishment Search, NLRB Case Search — labor disputes
- FTC Enforcement Actions, EU Commission DG Competition — antitrust history
- NHTSA, FDA, FCC, EU RAPEX — recall databases
- CDP Climate, GRI Database — sustainability disclosure
- UN Global Compact participants registry — UNGC verification
- Brand Finance Top 500, Interbrand Top 100 — verified brand value
- Trustpilot, Glassdoor — public reviews
- SimilarWeb, Ahrefs, Semrush — public-facing digital data
- Crunchbase free tier — basic company data
- Wikidata SPARQL — identity facts (CC0)
- HackerOne directory, AICPA SOC report listing, B Corp directory — certifications
- ProPublica Nonprofit Explorer — 990 forms (philanthropy)
Trust Score v3.1 (0-100)
The headline Trust Score is the weighted average of four equally-weighted pillars (25% each), minus a capped penalty layer. Each pillar is a composite of deterministic, source-grounded leaf indices; missing leaves redistribute their weight across the present ones — never zero-filled.
- Affidabilità (25%) — Mantiene le promesse?
- Reputazione (25%) — Le persone si fidano?
- Trasparenza (25%) — Si comporta correttamente?
- Solidità (25%) — Sarà affidabile anche domani?
Penalty layer (cap 30): severe negative-signal indices (reputation event shock, product recall, sanctions exposure, regulatory compliance track, enforcement track) subtract from the weighted pillar average instead of being diluted — so a verified scandal bites the headline. The penalty is shown only where a real penalty_applied driver exists (hidden otherwise).
Verdict bands:
- LEADER (90–100) — Punto di riferimento del settore
- TRUSTED (75–89) — Azienda altamente affidabile
- GOOD (60–74) — Complessivamente positiva ma con limiti
- WEAK (40–59) — Fiducia fragile / problematiche rilevanti
- RISK (0–39) — Rischio elevato / fiducia compromessa
Resilience Index (0-100)
5-component formula. Verified sources only.
| Component | Weight | Confidence | Source |
|---|---|---|---|
| Financial Buffer | 30% | ALTA | SEC 10-K + S&P/Moody's/Fitch |
| Revenue Diversification | 25% | ALTA | SEC 10-K segment reporting |
| Innovation Adaptability | 20% | ALTA | SEC 10-K + USPTO + AI Readiness |
| Regulatory Hedge | 15% | ALTA | SEC 10-K geographic reporting |
| Supply Chain Robustness | 10% | MEDIA | SEC 10-K Item 1A (NLP) + supplier disclosures |
Crisis Track Record and Talent Stability were removedfrom the index in v2 because their proxies are too subjective or require ToS-blocked sources (LinkedIn, Levels.fyi). Stress scenarios are presented as qualitative observations, not score components.
Net Impact Score (-100 to +100)
Sum of weighted positive minus weighted negative components. All components from verified registries.
| Component | Weight | Confidence | Source |
|---|---|---|---|
| + User reach | 25% | ALTA | Earnings calls / investor presentations |
| + Total employment | 20% | ALTA + MEDIA | SEC 10-K + BLS I/O multiplier |
| + Tax contribution | 15% | ALTA | SEC 10-K (effective tax) |
| + Open source value | 8% | MEDIA | GitHub Archive estimated |
| + Philanthropy | 7% | ALTA | ProPublica 990 + foundation sites |
| + Lobbying transparency | 5% | ALTA | OpenSecrets / EU Transparency / UK HoC |
| − Antitrust violations | 10% | ALTA | FTC + EU DG Competition + UK CMA |
| − Environmental fines | 5% | ALTA | EPA ECHO + EU IE Portal |
| − Labor violations | 3% | MEDIA | OSHA + NLRB |
| − Data privacy fines | 2% | ALTA | FTC + GDPRhub + ICO UK |
SDG mapping is limited to verifiable UN Global Compact participation; we do not invent ad-hoc SDG scores.
Market Impact components
Pricing Power Index = (gross_margin − sector_median_margin) / sector_stdev, normalized 0-100. Source: SEC 10-K + S&P sector aggregates.
Hamilton Helmer's 7 Powers framework is presented as a qualitative narrative summary — not a numerical score, because the classification is intrinsically qualitative.
Industry HHI is computed only for the ~30 sectors with public top-10 market share data (smartphone, cloud, browser, EV, etc.).
What we explicitly do not do
- No scraping of LinkedIn, Levels.fyi, or other sites whose ToS forbid it.
- No estimated brand value for companies absent from Brand Finance / Interbrand lists.
- No invented financial figures when the company hasn't disclosed them.
- No subjective qualitative scoring smuggled into composite numerical indices.
- No retention of user data beyond what's required for service delivery.
Per-section confidence labels
Every numerical score on a TrustInsider report displays the confidence level of each component (ALTA / MEDIA). Components with intrinsically low confidence do not enter the numerical score — they appear as qualitative observations or as ND.
Updates
This page is versioned. Changes to scoring formulas trigger a methodology version bump, displayed at the top of this page. Major methodology revisions are also referenced in each report's sources section so historical reports remain auditable.
All proprietary indices (194)
Each composite index has a dedicated methodology page with formula, sources, and changelog. Raggruppati per famiglia.
Core (Trust headline + indici primari) · 7
- AIR · AI Readiness · Composite AI-investment / AI-readiness score from public registers.
- P3R · Pillar v3 · Reliability · Qualità e affidabilità reale di prodotto/servizio (funziona davvero bene?).
- P3C · Pillar v3 · Reputation · Fiducia sociale: le persone si fidano? (reputazione collettiva).
- P3S · Pillar v3 · Solidity · Continuità: sarà affidabile anche domani? (salute e resilienza).
- P3E · Pillar v3 · Transparency · Moralità operativa: si comporta correttamente? (prezzi, dati, onestà).
- RES · Resilience · Composite financial + market + supply resilience from credit ratings, outlooks, liquidity and geographic diversification with required rating-agency citations.
- TI3 · Trust Score v3 · Quanto è affidabile questa azienda da 0 a 100 (4 pilastri − penalità).
Finance (stabilità · capitale · profittabilità) · 23
- AML · AML Compliance Record · AML/KYC compliance track record (negative-signal: fewer enforcement = higher score).
- CRT · Return on Investment · 5y average ROIC (higher = better capital allocation track record).
- CET · Capital Adequacy (CET1) · Regulatory CET1 capital cushion (banks). Insurer SCR is reported separately on its own scale, not on the CET1 bands.
- CAP · Capital Structure Health · Capital-structure quality across leverage, maturity ladder, funding mix.
- CFQ · Cash Flow Quality · Earnings-manipulation proxy: divergence between Free Cash Flow and Net Income + accruals quality.
- DSR · Debt Sustainability · Net Debt / EBITDA — lower = healthier debt load.
- DEP · Depositor Confidence · Deposit base growth as proxy for retail customer trust.
- EST · EBA Stress Test Result · Resilience under the home supervisor's adverse-scenario stress (EBA/PRA/Fed/FINMA/APRA/EIOPA).
- EXP · Export Revenue Share · Geographic revenue diversification (any jurisdiction).
- FGQ · Growth Quality · Composite financial growth quality: CAGR × profitability × stability × cash conversion (accorpamento di 4 indici legacy).
- FSI · Financial Stability · Financial-distress proxy: Altman Z (distress probability) + Piotroski F (balance-sheet quality) + margin stability.
- GEL · Guarantees & Encumbrances · Carico di garanzie/gravami (inverso) come proxy di solidità per i privati.
- LIQ · Liquidity Coverage · Short-term obligation coverage (current ratio).
- MGV · Margin Stability · Operating-margin stability across 8 quarters (lower CV = more stable).
- NPL · Loan Book Quality (NPL) · Credit quality of loan portfolio (lower NPL = healthier bank).
- PFD · Filed Financials Depth · Profondità dei bilanci depositati come proxy di solidità/disclosure per i privati.
- PMG · Profit Margin · Margine netto (o EBITDA) dell'ultimo esercizio.
- RES · Profit Consistency · Anni in utile negli ultimi 5 esercizi (resilienza/recupero, segnale predittivo).
- RCG · Revenue Growth (CAGR) · Tasso di crescita annuo composto dei ricavi (3-5 anni).
- RPE · Revenue per Employee · Labor productivity (higher revenue per FTE = higher score). MOST RECENT fiscal year required (≤18 months).
- TAX · Tax Responsibility · Gap between statutory and effective tax rate — wider gap = more aggressive tax planning (lower score).
- TCR · Trade Credit Rating · Merito di credito commerciale come proxy di solidità per i privati.
- WCD · Working Capital Discipline · Working-capital management quality across receivables, payables, inventory cycles.
People & Talent · 6
- ALC · Talent Drain to Competitors · Anomalous senior-talent exodus clusters toward NAMED direct competitors (individual normal moves excluded; polarity documented).
- RET · Employee Retention · Stabilità della workforce.
- LAY · Workforce Stability · Recent restructuring pattern (negative-signal: fewer rounds = higher score).
- PRP · Partner Retention · Partner-level talent retention.
- WHC · Workforce Health · Composite workforce health: ratings × culture × talent brand × organic engagement (accorpamento di 4 indici legacy).
- WSR · Workplace Safety Record · Workplace safety track record (negative-signal: fewer incidents = higher score).
Innovation & Capital · 7
- CTS · Clinical Trial Success · Pipeline progression efficiency (key for clinical-stage biotechs).
- DEH · Developer Ecosystem · Organic developer adoption of vendor open-source assets.
- IIS · Innovation Investment · Composite innovation-investment score from R&D growth, acquisitions, and patent intensity.
- PAT · Patent Portfolio Strength · Forza complessiva del portfolio brevettuale (count + qualità citazioni + diversità classi + estensione geografica).
- RDI · R&D Intensity · Investimento in R&D come % del fatturato (R&D-intensive sectors → higher score).
- SVD · Vulnerability Disclosure · Vulnerability disclosure transparency + responsiveness for software/hardware vendors.
- PNL · Process Node Leadership · Manufacturing-process competitiveness in semiconductors.
Risk & Regulatory · 30
- AFM · AFM Enforcement Record (NL) · Dutch financial-markets / competition / consumer enforcement record.
- AGC · Antitrust Record (AGCM) · Italian competition/consumer-protection enforcement record.
- AMF · AMF Enforcement Record (FR) · French financial-markets / competition / consumer-protection enforcement record.
- ASE · ASIC Enforcement Record (AU) · Australian securities / competition / consumer enforcement record.
- BAF · Enforcement Record (BaFin, DE) · German financial/competition enforcement record.
- CMV · CMVM Enforcement Record (PT) · Portuguese financial-markets / competition enforcement record.
- CNV · CNMV Enforcement Record (ES) · Spanish financial-markets / competition enforcement record.
- CVM · CVM Enforcement Record (BR) · Brazilian securities / competition enforcement record.
- CBI · Central Bank Enforcement (IE) · Irish financial-markets / competition / consumer enforcement record.
- DDR · Drug & Device Recalls · Product recall track record (lower count = higher score).
- FCA · Enforcement Record (FCA, UK) · UK financial/competition enforcement record.
- FWL · FDA Warning Letters · Regulatory enforcement track record by drug/device regulators.
- FIN · FINMA Enforcement Record (CH) · Swiss financial-markets / competition enforcement record.
- FMA · FMA Enforcement Record (AT) · Austrian financial-markets / competition enforcement record.
- JFT · FSA Enforcement Record (JP) · Japanese financial-markets / competition enforcement record.
- FSM · FSMA Enforcement Record (BE) · Belgian financial-markets / competition enforcement record.
- FTC · FTC Enforcement Record (US) · FTC consumer-protection + antitrust track record (FTC-only, excludes other agencies).
- FIS · FI Enforcement Record (SE) · Swedish financial-markets / competition enforcement record.
- FIV · FIN-FSA Enforcement (FI) · Finnish financial-markets / competition / consumer enforcement record.
- FTN · Finanstilsynet Enforcement (NO) · Norwegian financial-markets / competition enforcement record.
- FTD · Finanstilsynet Enforcement (DK) · Danish financial-markets / competition / consumer enforcement record.
- KNF · KNF Enforcement Record (PL) · Polish financial-markets / competition / consumer enforcement record.
- MAS · MAS Enforcement Record (SG) · Singaporean financial-markets / competition enforcement record.
- NHR · Vehicle Recalls (NHTSA) · Vehicle recall track record (lower count = higher score).
- NET · National Enforcement Record · Record di enforcement antitrust/finanziario/consumatori nazionale (qualsiasi paese).
- OSC · OSC Enforcement Record (CA) · Canadian securities / competition enforcement record.
- OSI · Workplace Incident Rate · Workplace safety incidents rate (lower = better).
- PSH · Professional Sanctions · Professional disciplinary track record.
- RCT · Regulatory & Legal Record · Composite regulatory/legal exposure: enforcement × litigation × investigation × controversy (accorpamento di 4 indici legacy).
- SEB · SEBI Enforcement Record (IN) · Indian securities / competition enforcement record.
Governance (board · audit · ownership) · 38
- ACR · ACRA Registry Filings (SG) · Singaporean corporate-registry filing discipline (mandatory for every SG Pte Ltd/Ltd).
- ASC · ASIC Registry Filings (AU) · Australian corporate-registry filing discipline (mandatory for every AU Pty Ltd/Ltd).
- BFD · Financial Filing Discipline · Composite filing-discipline score across punctuality, completeness, transparency, GAAP adherence.
- BCO · Board Quality · Composite board-quality score across independence, diversity, attendance, skills disclosure.
- BIN · Board Independence · Percentuale di amministratori indipendenti nel consiglio (da proxy/filing).
- BLV · Bolagsverket Filings (SE) · Swedish corporate-registry filing discipline (mandatory for every SE AB).
- BRG · Brønnøysund Filings (NO) · Norwegian corporate-registry filing discipline (mandatory for every NO AS/ASA).
- BUN · Registry Filings (DE) · German corporate-registry filing quality.
- CRO · CRO Registry Filings (IE) · Irish corporate-registry filing discipline (mandatory for every IE Ltd/PLC/DAC).
- CVR · CVR Registry Filings (DK) · Danish corporate-registry filing discipline (mandatory for every DK A/S or ApS).
- CTT · Clinical Trial Transparency · Clinical trial reporting compliance/transparency (size of pipeline is context only, not scored punitively).
- CHU · Companies House Filings (UK) · UK corporate-registry filing quality.
- CCS · Crisis Response Speed · Median lag between negative-event surfacing and company first public response.
- DTS · Board Tenure Balance · Average board tenure in years (inverted-U: sweet spot 5-10y = high; <3y inexperience and >15y entrenchment both penalized).
- EDN · EDINET Disclosure Filings (JP) · Japanese corporate-disclosure filing discipline (mandatory for every JP reporting KK/GK).
- ENF · Enforcement Actions · Azioni di enforcement/sanzioni formali dei regolatori negli ultimi 5 anni (0 = pulito).
- FTL · Filing Timeliness · Ritardo (in giorni) del deposito dell'ultimo bilancio/annual report vs scadenza.
- FBA · Firmenbuch Filings (AT) · Austrian corporate-registry filing discipline (mandatory for every AT GmbH/AG).
- IRN · IRN Registry Filings (PT) · Portuguese corporate-registry filing discipline (mandatory for every PT Lda/SA).
- INF · Registry Filings (FR) · French corporate-registry filing discipline (mandatory for every FR SA/SAS/SARL).
- JCB · Commercial Registry Filings (BR) · Brazilian corporate-registry filing discipline (mandatory for every BR Ltda/SA).
- KBO · KBO/BCE Registry Filings (BE) · Belgian corporate-registry filing discipline (mandatory for every BE NV/SA/BV/SRL).
- KRS · KRS Registry Filings (PL) · Polish corporate-registry filing discipline (mandatory for every PL Sp. z o.o./S.A.).
- KVK · KVK Registry Filings (NL) · Dutch corporate-registry filing discipline (mandatory for every NL BV/NV).
- MCA · MCA Registry Filings (IN) · Indian corporate-registry filing discipline (mandatory for every IN Pvt Ltd/Ltd).
- NRF · National Registry Filings · Disciplina di deposito presso il registro imprese nazionale (qualsiasi paese).
- OWT · Ownership Transparency · Ownership-disclosure completeness across UBO + related-party + control structure + filings dimensions.
- OWT · Ownership Transparency (Tier) · Livello di trasparenza della proprietà / titolare effettivo (UBO) dai registri ufficiali.
- PRH · PRH Trade Register Filings (FI) · Finnish corporate-registry filing discipline (mandatory for every FI Oy/Oyj).
- PON · Beneficial Ownership Clarity · Trasparenza UBO chain per company private (sostitutivo di public proxy/13G filings).
- PHD · Voluntary Disclosure Quality · Qualità della disclosure volontaria delle company private (sostitutivo di SEC/DEF 14A per public).
- RGI · Registry Filings (IT) · Italian corporate-registry filing discipline (mandatory for every IT SpA/Srl).
- RMC · Mercantile Registry Filings (ES) · Spanish corporate-registry filing discipline (mandatory for every ES SA/SL).
- RGT · Lobbying Transparency · Lobbying-disclosure completeness across registration + spend + lobbyist + policy-position dimensions.
- SEC · SEC Filing Quality (US) · SEC filing discipline.
- SDR · SEDAR+ Registry Filings (CA) · Canadian corporate-registry filing discipline (mandatory for every CA Inc/Ltd/Corp/ULC).
- SAN · Sanctions Exposure · Esposizione a regimi sanzionatori internazionali.
- ZFX · Zefix Registry Status (CH) · Swiss corporate-registry status + disclosure quality (mandatory HR for every CH AG/GmbH).
Operations (supply chain · qualità · efficienza) · 9
- FLT · Fleet Age · Fleet modernity (newer = better fuel efficiency + safety).
- GRS · Grid Reliability · Grid reliability (lower interruption duration = higher score). Grid/network operators only — N/A for retailers, suppliers, traders, pure generators.
- MAD · M&A Deal Volume · M&A advisory market share proxy.
- OTP · On-Time Performance · Operational reliability via OTP.
- OCR · Portfolio Occupancy · Real estate portfolio utilization.
- RRD · Return Rate · Product return rate (lower = product fitness + customer satisfaction).
- RPI · Relative RevPAR · Hotel pricing power vs market peers.
- SCR · Supply Chain Resilience · Supply-chain disruption track record (negative-signal: fewer disruptions = more resilient).
- URL · Reserves Life · Reserves-to-production ratio (longer = better resilience).
ESG & Sustainability · 10
- CRP · Certifications Portfolio · Composite certifications portfolio: ISO × ESG × SBTi × registry (accorpamento di 3 indici legacy).
- CTH · Controversy History · Storia di controversie ESG e governance.
- EDQ · ESG Transparency · Composite ESG disclosure quality: framework × scope × governance × pay equity (accorpamento di 4 indici legacy).
- EVT · EV Transition Progress · EV transition pace (higher BEV+PHEV share = higher score).
- EFH · Environmental Fines · Environmental enforcement track record (negative-signal).
- GBC · Green Building Certifications · Green building certification penetration.
- GWS · Greenwashing Score · ESG claim-vs-action divergence (negative-signal: fewer distinct documented incidents = higher score).
- RMP · Renewable Energy Mix · Share of renewable energy in production / mix.
- SEI · Scope 3 Intensity · Scope 3 carbon intensity per dollar of revenue (lower = better).
- SCS · Supply Chain Audits · Supplier audit coverage + resolution quality + industry certs.
Reputation & Narrative · 11
- BRQ · Enterprise Client References · Named enterprise client base (more = higher score).
- AUT · Brand Authenticity · Count of documented POSITIVE brand-authenticity signals (consistency, identity-match, leadership recognition).
- CLO · Company Longevity · Anni di attività dell'azienda (standing/sopravvivenza, segnale size-neutral universale).
- CPR · Publishing Rhythm · Composite publishing-rhythm score across frequency, consistency, quality, engagement.
- FVQ · Founder Visibility · Founder / CEO tier-1 visibility (more = higher score).
- GBR · Google Business Reputation · Multi-store Google Business reputation (median rating across top locations, log-weighted by review volume).
- LPR · Local Press Reputation · Composite local-press reputation across sentiment, community engagement, local visibility.
- NSDS · News Shock · Velocità con cui appaiono articoli a tono negativo sull'organizzazione: numero di shock negativi (tone <= -3) negli ultimi 30 e 90 giorni più tono medio aggregato. Identifica crisi reputazionali in corso o appena chiuse.
- PPI · Price Promise Integrity · Atti formali di un'autorità su pratiche di prezzo scorrette/ingannevoli (rimodulazioni unilaterali, costi nascosti, bait-and-switch) negli ultimi 5 anni. 0 = promessa di prezzo mantenuta.
- RES · Reputation Shock · Eventi reputazionali straordinari NEGATIVI verificabili degli ultimi 12 mesi, con decadimento temporale (un evento grave morde ora e svanisce nel tempo).
- TLS · Thought Leadership · Thought-leadership output across papers + executive bylines + first-party research + keynotes (more = higher).
Media (volume · qualità · sentiment editoriale) · 6
- EPD · Industry Event Presence · Industry event presence density in a relative 12-month window (more = higher score).
- FAK · Fact-Check Record · Public-claim accuracy track record (negative-signal: fewer adverse verdicts = higher score).
- MEO · Organic Marketing Effectiveness · Composite organic marketing effectiveness from owned-channel analytics.
- OCC · Official Channels Coverage · Active owned-channel breadth (more owned channels active = higher score).
- PCS · Press Coverage Strength · Composite tier-1 media presence: volume × pickup × authority × depth (accorpamento di 4 indici legacy).
- VID · Video Presence · Composite video-channel quality across subs, views, freshness, audience-fit dimensions.
Digital Footprint (web · social · AI visibility) · 3
- SEA · SEO Authority · SEO authority of the brand domain (Moz DA proxy).
- SOC · Social Engagement · Composite per-platform organic engagement % normalized to industry benchmarks.
- WBP · Web Authenticity · Composite web-authenticity score from WHOIS, SSL, identity-match, content-depth, DMCA dimensions.
Customer Experience (review · NPS · resolution) · 6
- CMP · Complaint Response Speed · Median lag between customer complaint and company first public response.
- CSC · Consumer Sentiment · Composite customer sentiment: ratings × NPS × velocity × satisfaction (accorpamento di 4 indici legacy).
- CTQ · Customer Touchpoint Quality · Multi-stage customer-journey quality composite from CX benchmarks.
- RGP · Repeat Guests · Customer loyalty proxy.
- SNR · Store Network NPS · Aggregated in-store customer experience across the chain (public review star ratings).
- SCH · Churn Rate · Customer retention proxy (lower churn = better).
Product (qualità · affidabilità · sostenibilità) · 19
- CRV · Customer Reviews · Sentiment aggregato dei clienti a livello company/brand, pesato sul volume e robusto agli outlier.
- NCP · Euro NCAP Safety Rating · Independent safety rating across flagship vehicle lineup.
- EPR · Expert Review Score · Voto di qualità da un'autorità indipendente NOMINATA scelta per settore (es. Opensignal/Ookla per telco, Stiftung Warentest per prodotti, J.D. Power per servizi/finanza) oppure, dove non esiste un ente quantitativo, dal consenso di ≥2 testate editoriali specializzate (lusso/moda/cultura), normalizzato 0-100.
- PAC · Product Awards (Count) · Numero di premi/riconoscimenti verificabili da archivi premio nominati (ultimi 10 anni).
- PAR · Awards & Recognition · Numero premi (normalizzato), quota tier-1 (iF/Red Dot), premi recenti 3y.
- PID · Product Innovation Pace · Pace of net-new product capability launches in the last 12 months.
- PLT · Product Longevity · OS + security-support guarantee window (longer = higher score).
- PQI · Product Quality · Aggregate expert assessment of the company's own flagship products across category-appropriate specialist review outlets (numeric ratings + ≥2-convergent qualitative editorial verdicts).
- PRZ · Recall-Free Record · Product recall track record (negative-signal: fewer recalls = higher score).
- PRI · Product Reliability · Aggregate product reliability across category-appropriate independent durability/quality testers (last 36 months).
- PST · Spec Transparency · Spec-doc completeness across product technical-disclosure dimensions, sector-weighted.
- PSS · Product Sustainability · Documented GHG emissions reduction vs 2015 baseline (or analog disclosed baseline).
- PVM · Value for Money · Price premium gap vs competitor median (negative gap = better value).
- PVO · Organic Buzz · Composite organic-product traction across volume, sentiment, and depth dimensions.
- PWS · Warranty Strength · Standard manufacturer warranty length (longer = higher score).
- PRK · Promises Kept · Durata dell'impegno pubblico verso il cliente (garanzia / SLA / finestra reso), in mesi.
- QCT · Quality Certifications · Certificazioni di qualità/sicurezza riconosciute e CORRENTI detenute dall'azienda (sistema qualità o prodotto), come tier deterministico.
- QDR · Defect Rate · Manufacturing defect rate.
- RDI · R&D Intensity (investimento sul prodotto) · Spesa in R&S come percentuale dei ricavi (ultimo esercizio): impegno verificabile sul prodotto/tecnologia.
Service (reliability · support · pricing) · 11
- CRB · B2B Complaint Resolution · Capacità di risolvere reclami e non-conformità B2B.
- OTI · Delivery Reliability (OTIF) · Affidabilità della consegna B2B (OTIF / on-time-in-full).
- BWS · Warranty & SLA Strength · Solidità di garanzie e SLA contrattuali B2B.
- GMP · GMP / Manufacturing Authorisation · Manufacturing-quality reliability (GMP or device ISO 13485 / MDR-IVDR / FDA QSR licence + inspection record).
- NQO · Network Quality · Telco network quality (third-party measured).
- SDP · Delivery Promise · Median lag between order / booking date and actual delivery, sampled across routine + edge cases with server-enforced routine floor.
- SPT · Pricing Transparency · Pricing-page transparency across 4 audited dimensions.
- SRI · Service Reliability · Published service uptime % from status pages / SLAs / independent monitors.
- SSQ · Support Quality · Aggregate customer support quality across support-quality benchmarks (last 36 months).
- SQC · Supplier Quality Certifications · Profondità delle certificazioni di qualità che i clienti B2B richiedono.
- UPT · Uptime Track Record · Observed 90-day uptime from vendor-published status page.
Brand (heat · sentiment · loyalty) · 8
- BCR · Cultural Relevance · Count of documented cultural citations across six culture-domain-adaptive source categories (matched to the brand's actual cultural domain).
- BHI · Brand Heat · Composite brand-strength score across ranking position, domain authority and earned-media buzz.
- BLI · Brand Loyalty · 12-month customer retention rate from published benchmarks.
- BPR · Brand Prestige · Forza/valore del brand LETTO da una classifica indipendente nominata (es. BSI 0-100).
- BSA · Brand Sentiment · Aggregated brand sentiment from sentiment-tracking platforms.
- BSV · Share of Voice · Share of industry mentions vs competitor set.
- PPP · Pricing Power · Premium pricing realization.
- PPC · Product Press Coverage · Composite product press-coverage quality across category-appropriate tier-1 volume, positive-sentiment share and expert-review depth.