Methodology · v2.11

SSQSupport Quality

Customer support quality ratings for {legal_name} from RECENT (last 36 months) tier-1 benchmarks: Laptop Mag Tech Support Showdown, Trustpilot tech-support category, J.D. Power tech-support studies, Tom's Hardware support reviews, Consumer Reports support rankings, ASCI (American Customer Satisfaction Index) when the company is rated, and the company's own support app rating on iOS / Play Store (when the support app exists). EXTRACTION RULES: Return rating_aggregate with one entry per source (each: platform, score, scale, source_url, review_count). MANDATORY SEARCH: before bailing absent, you MUST check at least 3 platforms from the list above. If the company has a high-traffic dedicated support app (e.g. "<Brand> Support" on iOS / Play Store), include its rating — the app is the company's own support touchpoint. Single-anchor low-volume citations are acceptable for preliminary confidence (e.g., one Laptop Mag article + Trustpilot category page) — do NOT bail absent solely because only 1-2 platforms have a published rating. Use the published support score on its native scale. Server takes the trimmed, log-review-count weighted median × 20.